Living Hotels, a family-run brand known for its 18 apartment hotels, has taken a significant step towards enhancing the guest and staff experience through innovative digital solutions. The company has partnered with SIHOT, a leading provider of property management systems, to streamline operations, reduce costs, and elevate the overall guest journey.
In an era of heightened guest expectations, Living Hotels recognized the need to free its team from tedious administrative tasks to allow them to focus on providing exceptional service. By prioritizing user-friendly and efficient systems, the brand implemented several SIHOT solutions, encompassing three key components:
*
Guest-centric Solutions:
The brand implemented SIHOT.KIOSK for check-in and check-out self-service, allowing guests to manage their stays autonomously. SIHOT.GO! facilitated online booking and reservation management, offering guests greater control over their travel plans.*
Operational Efficiency:
The adoption of SIHOT.PMS (property management system) automated tasks like housekeeping and maintenance requests, improving operational efficiency and reducing administrative burden.*
Enhanced Communication:
The introduction of a 24/7 chatbot for guest inquiries ensured immediate support and enhanced communication. The integration of DocuSign streamlined business agreements, simplifying processes for both guests and the hotel.Living Hotels is expanding the reach of SIHOT.KIOSK and SIHOT.GO! to all its properties, along with SIHOT.MOBILE, which empowers staff to manage housekeeping, maintenance, and guest requests efficiently. These digital solutions not only empower guests but also provide staff with the tools they need to excel in their roles. By embracing these innovative technologies, Living Hotels continues to demonstrate its commitment to a seamless, modern, and enjoyable experience for all.
