The Airports Council International (ACI) World has announced that the 2025 ACI World Airport Experience Summit will be held at Guangzhou Baiyun International Airport in Guangzhou, China. This follows the handover ceremony at the end of the 2024 ACI World Customer Experience Summit and Exhibition. China’s growing influence in the global aviation landscape is evident through its rapidly expanding network of airports and airlines, solidifying its position as a crucial hub for international travel and trade. The country continues to lead innovation and growth in the sector, fueled by substantial investments in aviation infrastructure and a thriving domestic market.
Guangzhou Baiyun International Airport, one of China’s busiest airports, handled over 73 million passengers in 2019, earning the title of the world’s busiest airport during the early stages of the pandemic. Maintaining this momentum, the airport remained China’s busiest in 2023, boasting a remarkable 142% increase in passenger traffic last year. The 2025 summit in Guangzhou promises to be a landmark event for the aviation industry, showcasing the future of airport experiences.
ACI World Director General Justin Erbacci expressed his enthusiasm, stating, “Guangzhou Baiyun International Airport will be a fitting host for the premier airport event dedicated to customer and employee experience. As China’s busiest airport, it is a vital node on the world network and handled more than 63 million passengers in 2023. The airport’s 142% growth rate last year speaks of the airport’s incredible resilience and emphasis on its customers and employees. Guangzhou Baiyun International Airport will not only provide a warm welcome to our international audience but also give us some unique perspectives on serving the customer.”
Chair of Guangzhou Baiyun International Airport Co., Ltd, Mr. Wang Xiaoyong, extended a warm invitation to the global aviation community, stating, “On behalf of all colleagues at Guangzhou Baiyun International Airport, I extend our sincerest invitation to our peers and friends from the aviation industry around the world. We look forward to your visit to this beautiful city to participate in this top event in the global aviation industry. Guangzhou is the largest city in southern China with a history spanning over 2,200 years, serves as a vibrant cultural and economic hub.” He further highlighted the airport’s commitment to enhancing passenger experience, embracing technological innovation, and providing excellent service, aiming to become a world-class gateway. The summit in Guangzhou is expected to attract delegates from across the globe, offering a platform for knowledge sharing, collaboration, and showcasing the latest advancements in airport operations, technology, and passenger experience.
