Agentic AI: Customer Service Ka Naya Zamana?
Dosto, aajkal customer service ke kisse sun sun ke pak chuke hain na? Kabhi chatbot se baat karte hue frustration hoti hai, toh kabhi delivery wale bhaiya package hi reject kar dete hain. Lekin ek nayi technology aa rahi hai – Agentic AI. Yeh AI agents khud se kaam karenge, bina kisi human intervention ke. Gartner ke hisaab se, 2029 tak 80% customer service issues inhi AI agents se solve ho jayenge, aur operational costs bhi kam ho jayenge.
Amazon Delivery Ka Kissa
Abhi kuch din pehle maine apne puppy ke liye dog food order kiya Amazon se. Galti se adult wala variant order ho gaya. Toh maine woh store kar diya aur puppy wala order kar diya. Delivery time pe aa gaya, lekin Amazon ki packaging toh aap jante hi hain. 12 kg ka dog food bag bina kisi protection ke Bangalore se Delhi NCR bhej diya! Pehle toh mujhe laga empty carton aaya hai, kyunki package side se phat gaya tha aur kibble nikal raha tha. Amazon ne turant replacement order kar diya, jo kal aana tha.
Lekin Delhi NCR mein Amazon delivery agents ko heavy package deliver karna pasand nahi. Woh delivery na karke system mein ‘Customer rejected delivery’ daal dete hain. Yeh mere saath kai baar hua hai, aur Amazon ke paas koi solution nahi hai.
Jab mujhe alert aaya ki maine delivery reject kar di hai, toh maine turant Amazon ko contact kiya. Unhone logistics team se baat karayi, jinhone kaha ki delivery دوبارہ attempt hogi. Lekin raat tak kuch nahi hua. Social media pe bhi Amazon ko contact kiya, toh wahan dusre agent ne kaha ki ek baar reject hone ke baad Amazon kuch nahi kar sakta.
Agentic AI Se Kya Umeed Hai?
Agar agentic AI sach mein itna powerful hai, toh system ko pura matter samajhna chahiye aur return shipment ko rokna chahiye. Saath hi, delivery agent ke manager ko bhi inform karna chahiye training ke liye. Lekin yahan toh Amazon ke do alag alag departments alag alag baatein kar rahe hain. Kya agentic AI iska solution de payega?
Aur Bhi Kuch Tech Updates
AI ke alawa aur bhi kai tech updates hain. Nilekani ji ne India ke liye 4 big unlocks bataye hain. Apple Siri ka AI upgrade mein setback aaya hai. Blackstone India mein data centres mein $11 billion invest karega. Indian executives AI adoption badha rahe hain, lekin skilled talent ki kami hai. Assam Tea body AI-driven auctioning system chahti hai. Databricks ne naye AI tools introduce kiye hain. X ne Grok AI chatbot integrate kiya hai. Infosys aur Citizens AI-powered transformation ke liye partnership kar rahe hain. ServiceNow, Moveworks ko acquire kar raha hai employee experience improve karne ke liye. Microsoft Copilot ke liye ‘press-to-talk’ button aa raha hai.
Toh dosto, yeh thi AI aur tech ki latest updates. Agale week milte hain!
