SITA Integrates IPS to Revolutionize Airport Experiences: A New Era of Digitalized Travel
In a move that promises to reshape the future of airport travel, SITA, a global pioneer in air transport technology, has officially integrated IPS Intelligent Passenger Solutions into its SITA Airports suite. This strategic acquisition signifies a pivotal moment in the aviation industry, solidifying SITA’s position as a leading force in airport technology and digital transformation.
Now rebranded as “IPS, a SITA company,” the enhanced division offers a comprehensive suite of intelligent passenger solutions designed to streamline airport operations and elevate the traveler experience. These solutions encompass self-service bag drops, kiosks, touchless scanners, and printers, as well as cutting-edge technologies that enhance every stage of the passenger journey.
This integration marks a significant step forward in SITA’s commitment to driving digitalization within the global aviation industry. By combining IPS’s expertise in intelligent passenger solutions with SITA’s established airport operations, passenger management, and baggage handling systems, the partnership creates a powerful force in the Aviation Technology Industry (ATI). Airports and passengers worldwide can now benefit from a new benchmark in streamlined, efficient, and personalized travel experiences.
The integration of IPS into SITA’s Airports portfolio extends beyond simply adding new services. It represents a strategic alignment of technologies that will enhance processes across the entire airport ecosystem, from check-in to baggage handling, security, and airport operations. This comprehensive approach promises to reduce wait times, eliminate unnecessary bottlenecks, and deliver a seamless and intuitive travel experience for passengers.
Beyond “IPS, a SITA company,” SITA’s Airports portfolio continues to push the boundaries of innovation in the aviation industry. Its cutting-edge offerings, such as biometric solutions – serving 85% of international air passengers worldwide – Common Use Terminal Equipment (CUTE), Common Use Self Service (CUSS) kiosks, Airport Management Systems (AMS), and Airside Optimizer tools, all work together to create a robust and efficient airport environment.
These advancements empower airports to maximize terminal capacities, uphold the highest security standards, and provide a seamless travel experience for every passenger. Enhanced by biometrics, facial recognition, and self-service options, SITA is transforming airports into digitalized, tailored travel environments for the modern traveler.
A New Standard in Airport Efficiency and Passenger Experience
Nathalie Altwegg, SVP of Airports at SITA, highlights the significance of this integration: “Airports worldwide need to adopt technologies that can remove unnecessary bottlenecks at pinch points like check-in, security, and embarkation. The addition of IPS, a SITA company, combines the best of our market-leading SITA and IPS products and expertise to deliver seamless travel experiences. This unrivaled gold standard portfolio will enable our airport customers to deliver the solutions that will ultimately ensure passengers worldwide enjoy an easier and frictionless travel experience, devoid of frustrating and lengthy queues.”
Dr. Georg Oschmann, CEO of IPS, a SITA company, echoes this sentiment: “Together, we are setting a new standard in automated passenger handling for the aviation industry. By connecting our expertise, we are positioned to deliver even greater value to airlines and airports worldwide. Our integration enhances our ability to streamline the passenger journey and drive innovation that meets the evolving needs of the industry.”
A Global Reach with Localized Expertise
The combined reach of SITA and IPS is truly impressive. With over 2,300 Self-Bag Drop kiosks operational across more than 120 airports worldwide, processing approximately 150,000 bag drops every day, the newly integrated entity boasts a global presence that serves over 13 billion passengers annually. This extensive network positions IPS, now part of SITA, as a clear leader in providing comprehensive airport solutions.
IPS, a SITA company, delivers top-tier, secure solutions across all common-use passenger touchpoints – from check-in to Self-Bag Drop, baggage claim, and boarding – alongside integrated biometric ID systems, fully managed cloud-based services, and advanced smart payment technology. This integrated approach ensures a seamless and secure travel experience for every passenger.
IPS, a SITA company, combines a global footprint with localized expertise, ensuring tailored support for each customer. Their team responds swiftly and professionally, adapting to meet specific client needs across diverse regions. This dedication to personalized service ensures that airports and passengers alike receive the best possible experience.
The integration of IPS into SITA’s portfolio represents a significant step forward for the aviation industry. It signals a future where technology plays a central role in creating a seamless, efficient, and enjoyable travel experience for all. This collaboration paves the way for a new era of digitalized travel, where airports are transformed into efficient, passenger-centric environments that embrace innovation and prioritize a frictionless journey from start to finish.
