Mamaearth CEO Ghazal Alagh has responded to concerns raised on Twitter regarding the quality of Mamaearth products. A user shared a photograph of the products, advising others to discard them due to dissatisfaction. Alagh addressed the post, expressing disappointment over the negative feedback and requesting specific concerns to be raised for proper addressing. However, the user maintained her stance, stating that her experience and those of others have been subpar.
Various other netizens have also shared their experiences, expressing concerns over product quality and negative effects. Despite the criticism, one user defended Mamaearth’s products as excellent. Alagh emphasized her commitment to addressing customer concerns and resolving any issues with products.
While the user who initiated the criticism alleged hatefulness in Mamaearth’s response, netizens have responded with mixed opinions. Some users support the user’s claims, while others defend the brand’s quality. Mamaearth’s commitment to addressing customer concerns remains to be seen, but the controversy highlights the importance of open feedback and transparency in business practices.
