Marriott International is celebrating a significant achievement as both The Luxury Collection and Element by Westin have been recognized as the top performers in their respective categories in the prestigious JD Power 2024 Hotel Guest Satisfaction Index Study. This comprehensive study, now in its 28th year, meticulously evaluates the hospitality industry based on feedback from a vast number of guests across the United States, providing a valuable benchmark for customer satisfaction.
The Luxury Collection, renowned for its distinctive and luxurious experiences, has secured the top position in the luxury category, surpassing 11 other competing brands. This achievement underscores the brand’s unwavering commitment to delivering unparalleled service and creating lasting memories for discerning travelers. The Luxury Collection’s portfolio boasts exceptional properties such as The Gritti Palace in Venice, The Gwen in Chicago, and The Prince Gallery Tokyo Kioicho, each embodying the brand’s dedication to offering unique and unforgettable experiences. Notably, The Ritz-Carlton earned the second highest ranking in this competitive segment.
In the upscale category, Element by Westin has emerged as the leader among 18 brands. Element by Westin, known for its focus on promoting balance and wellness, has consistently delivered exceptional experiences at destinations such as Element Salt Lake City Downtown, Element Melbourne Oceanfront, and Element Bozeman. The brand’s commitment to providing a harmonious and revitalizing environment has resonated with guests, solidifying its position as a leader in the upscale hotel sector. AC Hotels by Marriott also performed admirably, securing the second highest position in this group.
The JD Power 2024 Hotel Guest Satisfaction Index Study comprehensively assesses hotels on a wide range of factors, including booking ease, check-in and check-out efficiency, room quality, food and beverage offerings, amenities, and overall value. This year’s study, conducted with over 39,000 participants, provides a robust and reliable measure of customer satisfaction, reflecting the experiences of those who have stayed in a hotel within the past month.
This recognition is a testament to Marriott International’s commitment to providing exceptional experiences across its diverse portfolio of brands. The Luxury Collection continues to captivate global explorers with remarkable and authentic experiences that create enduring memories and open doors to some of the world’s most captivating destinations.
