A Zomato customer named Himanshi encountered a frustrating situation when she ordered a pure-vegetarian meal from EatFit and received chicken biryani instead. Furious with the blunder, she took to social media, sharing her experience on X (formerly Twitter), tagging Zomato CEO Deepinder Goyal and other stakeholders in the post. Himanshi expressed her anger, stating that “delivering chicken in Sawan is completely unacceptable,” highlighting the religious significance of the month for Hindus. She detailed her order, which included palak paneer soya matar and millet pulao, and emphasized that she had specifically selected only vegetarian options.
The post, shared on Sunday, July 29, garnered hundreds of views within a day, with many users expressing their anger over the Zomato mix-up. Following the incident’s emergence on social media, Zomato and EatFresh responded to the post, offering apologies and refunds. EatFresh sought details about the order, while Zomato apologized for the inconvenience and assured Himanshi of a refund.
However, Himanshi continued to voice her frustration, arguing that a refund wasn’t sufficient compensation for the incident, especially during Sawan. She demanded accountability, questioning who was responsible for the mix-up and what actions would be taken. Several users echoed Himanshi’s sentiments, criticizing Zomato’s response and calling for stricter action against the restaurant. They highlighted that while refunds are offered, Zomato rarely takes further action to address such incidents.
The incident sparked widespread discussion on social media, with users sharing similar experiences of receiving non-vegetarian food instead of vegetarian orders from Zomato. This incident serves as a reminder of the importance of food delivery platforms taking dietary preferences seriously and ensuring accurate order fulfillment to avoid such distressing situations.
