NexusTours, a leading destination management company (DMC) in the Caribbean, Central America, and North America, is taking a significant step in its commitment to operational excellence. As part of the GoNexus Group, a leading experiences and mobility travel group, NexusTours announced at the GoBeyond Summit in Cancún a $4 million investment to expand its transport fleet across Mexico, the Dominican Republic, and Jamaica.
This investment translates into 66 brand-new vans joining the fleet, alongside 100 newly rebranded vans already operating in various destinations. Rubén Gutiérrez, President of GoNexus Group, highlighted the company’s vision and purpose at the summit, stating, “Making Vacation Dreams Come True.” He emphasized the company’s unwavering dedication to excellence, emphasizing that “Excellence is not negotiable.”
The expansion aims to infuse the “NexusTours DNA” into every aspect of the customer experience, ensuring a seamless and high-quality service. The new fleet will be fully operational starting October 1, offering key services such as onboard Wi-Fi and the distinctive NexusTours look and feel. Each van will also feature a “quality assurance checklist” to guarantee adherence to the highest standards.
To elevate the passenger experience, NexusTours is introducing a “wow factor” upon customer arrival. This includes special touches designed to enhance the VIP experience, transforming the travel journey into a memorable one. Beyond the comfort of onboard Wi-Fi, passengers can interact with a specially designed audiovisual experience, download the NexusTours App, and effortlessly select activities, keeping their entire itinerary at their fingertips. This seamless digital integration allows for real-time engagement, making the journey enjoyable and convenient.
The company’s commitment to service excellence extends beyond the fleet itself. All operators will undergo service etiquette training, ensuring a consistent, high-quality service throughout. They will follow standardized scripts, further reinforcing the commitment to delivering a superior experience. Furthermore, NexusTours will gather direct feedback on service quality through a brief in-transit survey, enabling continuous improvement.
This strategic investment demonstrates NexusTours’ unwavering dedication to providing a superior travel experience, ensuring that every stage of the customer journey reflects its commitment to excellence. With a focus on innovation and digital integration, NexusTours is poised to redefine the travel experience, making vacation dreams come true for travelers across the globe.
