Travelers flying with IndiGo, India’s leading airline, faced significant delays at airports on Saturday, October 5, 2024, due to a widespread system outage affecting the airline’s operations. The outage, which impacted IndiGo’s website and booking system, caused a ripple effect throughout the airline’s network, slowing down check-in procedures and baggage drop services. This resulted in extended queues and waiting times for passengers at various airports.
IndiGo acknowledged the issue, stating that it was impacting operations across its entire network, leading to slower processing times for passengers. The airline assured travelers that its airport teams were working diligently to minimize disruptions and assist passengers. IndiGo also emphasized its efforts to restore the system to normal operations as quickly as possible, urging passengers to remain patient while the issue was being addressed.
While the airline assured passengers that the inconvenience would be addressed promptly, the system outage raised concerns about potential disruptions to flight schedules, both domestically and internationally. IndiGo operates an extensive network of flights, serving 120 short-haul destinations, including 88 domestic routes within India and 35 international destinations across Asia, Africa, and Europe.
As the largest airline in India, holding a 62% domestic market share as of August 2024, any disruption in IndiGo’s operations has a significant impact on a large number of passengers. The airline’s commitment to providing a seamless travel experience was tested during this period of disruption, and the extent of the impact on flight schedules remained to be seen.
