Microsoft has officially pulled the plug on support for the Surface Laptop Go, the most affordable device in the Surface lineup. After just four years, the laptop will no longer receive new firmware or driver updates. While it can still be upgraded to Windows 11 24H2 and will continue to receive security updates, the lack of new updates may lead to compatibility issues and performance limitations down the line.
The Surface Laptop Go’s short support lifespan comes as a disappointment to many users, especially considering its target audience. The laptop was initially released in 2020 for an attractive $550, making it a compelling option for budget-conscious buyers. However, its low price came with compromises, including limited RAM and storage, as well as a lower-resolution screen. While some users accepted these limitations, the lack of ongoing support raises concerns about the long-term value of the device.
While four years isn’t an exceptionally short support period for laptops, it falls short of Microsoft’s usual support timeframe. Windows-based Surface devices released before January 1, 2021, typically receive updates for at least four years, while those released after that date are supported for six years. This means that users of the newer Surface Laptop Go 2 and Go 3 models can expect updates until 2028 and 2029, respectively.
The discontinuation of support for the original Surface Laptop Go highlights a growing trend among technology companies. Many manufacturers are now opting for shorter support cycles, often aligning with product refresh cycles. While this strategy may benefit companies by encouraging users to upgrade to newer models, it can be frustrating for consumers who prioritize long-term value and stability.
The limited support period for the Surface Laptop Go raises questions about its sustainability and longevity. Many users purchase laptops with the expectation of using them for several years, even a decade or more with proper maintenance. However, without regular updates, the device may become incompatible with newer software and features, limiting its usefulness over time.
Ultimately, the end of support for the Surface Laptop Go serves as a reminder for consumers to consider the long-term implications of their tech purchases. While initial cost is an important factor, it’s equally crucial to factor in the availability of updates and support to ensure a sustainable and enjoyable experience over the device’s lifespan. For those seeking a laptop that can be relied upon for years to come, exploring devices with longer support periods might be a wiser choice.