Arch Amenities Group Names Wellness and Hospitality Veteran Caitlin McKenna as CEO
ROCKVILLE, Md., Oct. 30, 2024 /PRNewswire/ — Arch Amenities Group, a leading global provider of wellness, amenity management, and meeting services for commercial and residential properties, hotels, private clubs, and pools, today announced the appointment of wellness and hospitality veteran Caitlin McKenna as chief executive officer. This appointment signifies a strategic move for Arch, aiming to leverage McKenna’s extensive experience to navigate the evolving service landscape.
Barry Goldstein, who has served as Arch’s CEO for the past three years, has transitioned to the newly established position of chief commercial officer. In his new role, Goldstein will focus on business development and customer relationship management, ensuring a seamless continuity of services for existing clients.
McKenna’s appointment comes as a testament to her impressive career trajectory in the hospitality and wellness sectors. Her most recent role was as chief development officer for Trilogy Spa Holdings in Phoenix, where she spearheaded strategic growth initiatives. Prior to that, she served as the global head of facilities management, wellness & experience services for JLL, a commercial real estate giant based in Chicago. During her tenure at JLL, she played a key role in developing a multibillion-dollar business offering experience services, design, wellness, and facilities management to Fortune 500 clients.
McKenna’s expertise extends beyond her experience at Trilogy and JLL. From 2012 to 2019, she held various leadership positions at Hilton Worldwide in McLean, Virginia, specializing in brand management, investment, and product development. Her most noteworthy role at Hilton was as senior director of customer experience & innovation, where she led the development and operation of Hilton’s Innovation Gallery – a cutting-edge immersive showcase for media, executives, and industry leaders.
Earlier in her career, McKenna honed her skills in real estate and hospitality consulting for HVS International, further solidifying her understanding of the industry’s intricacies.
McKenna’s academic background further underscores her commitment to excellence. She holds a bachelor’s degree from Cornell University’s School of Hotel Administration, demonstrating her foundational expertise in hospitality management. She has also continued her education through programs at Stanford University and Gallaudet University, showcasing her dedication to lifelong learning.
Her passion for the hospitality and wellness industry is evident in her teaching experience. McKenna has lectured at prestigious institutions like Cornell University, Georgetown University, and the University of Houston, sharing her knowledge and insights with future generations of industry leaders.
About Arch Amenities Group
Based in Rockville, Maryland, Arch Amenities Group is a recognized leader in amenity management, hospitality consulting, and recruiting services for commercial and residential properties, hotels, spas, private clubs, and pools. Arch provides comprehensive pre-opening and sustaining strategy and support for leading wellness and amenity spaces across the United States and internationally. The company is a portfolio company of private equity firm CI Capital Partners, reflecting its strong financial backing and commitment to growth.
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