Renowned political analyst and psephologist Yogendra Yadav has publicly criticized Air India for a frustrating travel experience he encountered on his flight to Nepal on November 11th. Taking to X (formerly Twitter), Yadav detailed a series of issues that he claimed turned his journey into a harrowing ordeal.
Yadav, known for his insightful political commentary, rarely shares personal experiences on public platforms. However, the severity of his experience with Air India compelled him to voice his concerns. He detailed a cascade of problems, beginning with a four-hour change in flight time, which was notified just four days prior to departure. This was followed by a downgrading of his travel class without prior notification or an offer of a refund.
To add to the woes, Yadav reported encountering difficulties with the airline’s online check-in system, receiving a message stating his booking was ineligible for web check-in despite repeated attempts. The troubles continued at the airport, where he and his wife were forced to navigate between three different check-in counters, with no fault of their own.
Yadav further alleged that a rude customer service representative (CSE) named Bhim Singh made them run around and refused to provide seats together. He claimed that it was only after intervention from the counter supervisor that they were able to secure seats next to each other. When attempting to file a complaint, Yadav claims he was initially told that no complaints book was available, only to be presented with one after he insisted. He also stated that he was unable to obtain an email address for filing a complaint.
Yadav concluded his account by stating that these issues were just the tip of the iceberg, adding that there were other minor inconveniences such as discrepancies between the announced and actual boarding gates, poor queue management, and faulty announcements. However, he acknowledged that a floor supervisor did offer a polite apology.
Air India responded to Yadav’s public post, expressing apologies for the inconvenience caused and assuring that they would address the issues with priority. They further stated they would get back to Yadav at the earliest.
Yadav’s detailed account of his Air India experience has sparked a conversation about the airline’s service quality and the challenges faced by passengers. This incident highlights the importance of prompt and efficient customer service, particularly for airlines, as travelers rely on them for a smooth and enjoyable travel experience.
