Air India Express has been experiencing flight cancellations due to a shortage of cabin crew members, with a section of them reporting sick. In response to the situation, a spokesperson for Air India Express stated, “A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations. While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimize any inconvenience caused to our guests as a result.”
The airline has apologized for the unexpected disruption and emphasized that the situation does not reflect their standard of service. Passengers impacted by cancellations will be offered a full refund or complimentary rescheduling to another date. Guests flying are requested to check if their flight is affected before heading to the airport.
This situation comes after allegations from the Air India Express Employees Union (AIXEU) last month, claiming mismanagement and a lack of equality in staff treatment. The union has expressed concerns about the morale of employees being affected by the alleged mishandling of affairs.
Passengers have taken to social media to express their complaints about the sudden flight cancellations. Air India Express responded to one passenger’s tweet, stating that the flight was canceled “due to operational reasons.” The airline offered options to reschedule the flight within the next seven days or request a full refund through their chatbot Tia.
Air India Express is actively working to address the situation and minimize disruptions for passengers. They advise passengers to check their flight status before heading to the airport.
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