Air India has achieved a groundbreaking milestone by becoming the first Indian airline to implement the New Distribution Capability (NDC), a revolutionary technology set to reshape the airline industry. This forward-thinking initiative, incorporating the latest 21.3 schema from the International Air Transport Association (IATA), marks a significant departure from traditional booking methods, ushering in a new era of personalized and streamlined travel experiences.
The NDC system, built upon an advanced XML-based standard, empowers travel agents with access to a wider range of services than ever before. This includes exclusive flight deals, additional options, and customized travel packages that were previously inaccessible through traditional booking platforms. By leveraging the full potential of NDC technology, Air India is setting a new benchmark for personalization in the airline industry.
Nipun Aggarwal, Chief Commercial Officer at Air India, highlighted the significance of this initiative, stating, “The rollout of NDC represents a significant leap forward for Air India, aligning with our commitment to innovation and excellence in our distribution strategy. Our objective is to provide an unparalleled booking experience for both our travel partners and customers, leveraging the full potential of NDC technology.”
The implementation of NDC translates into a multitude of benefits for travelers. Air India can now offer real-time options, competitive pricing, and bespoke deals that enhance the overall travel experience. This modern approach ensures a more transparent and user-friendly booking process, granting customers access to the best available deals with greater ease and efficiency.
Travel agents worldwide are encouraged to explore the new capabilities offered by NDC at ndc.airindia.com or contact Air India’s dedicated NDC support team for further information. This initiative not only demonstrates Air India’s leadership in technological advancement but also underscores its unwavering commitment to providing superior service and value to its valued customers.
