In response to the inordinate delay of its San Francisco flight from Delhi, Air India has issued an apology and offered travel vouchers worth USD 350 to affected passengers. The flight, originally scheduled for a 16-hour duration, was delayed by 30 hours due to technical and operational issues. Air India’s Executive Vice President and Chief Operating Officer, Klaus Goersch, expressed regret for the inconvenience caused and stated that the airline is offering the vouchers as a gesture of apology.
The apology and compensation come amidst concerns raised by the Directorate General of Civil Aviation (DGCA). The regulator has issued a show-cause notice to Air India, seeking an explanation for the excessive delay of this flight and another flight on May 30th. The notice asks Air India to provide reasons为何 enforcement action should not be initiated against the airline.
Passengers on the delayed flight have the option to credit the voucher amount instead of using it for future travel. Air India’s move to offer compensation and apologize to passengers is a response to the DGCA’s notice and a recognition of the need for improved customer service and accountability in the aviation industry.
