The recent eruption of Mount Ruang has resulted in the disruption of several AirAsia flights to and from Kuching, Sibu, and Bintulu. AirAsia has proactively contacted all affected passengers to assist them in making alternative travel arrangements. Passengers scheduled to travel to or from these destinations are advised to check their registered emails and mobile phones for cancellation alerts.
AirAsia is closely monitoring the situation and will keep passengers informed through direct communication and official communication channels. Affected passengers have the option to explore the following alternatives:
– Reschedule their flights to a later date, subject to seat availability.
– Opt for a full refund of their ticket.
– Convert their flight booking into a credit account for future travel with AirAsia.
AirAsia assures passengers that their safety and well-being remain their top priority. The airline is committed to providing timely updates and support to all affected passengers.
