Akasa Air, known for its exceptional track record in India’s aviation industry, has taken its pet-travel service, ‘Pets on Akasa,’ to the next level. Since its launch in November 2022, Akasa Air has successfully transported over 3,200 pets, demonstrating its dedication to meeting the evolving needs of its passengers.
In response to customer feedback, the airline has increased the weight limit for pets in the cabin to 10 kgs (including the container), up from the previous 7 kgs. This adjustment provides added convenience for pet owners and ensures a more comfortable travel experience for their companions. Akasa Air has also extended the validity of pet travel certificates to 15 days, offering greater flexibility for customers planning return trips within a short time frame. Those traveling for longer than 15 days will require a new certificate.
Akasa Air understands the importance of providing a seamless travel experience for its furry passengers. As a testament to its commitment, the airline offers a range of complimentary services for passengers flying with their pets, including pre-booked window seats, priority baggage handling, and priority boarding. Akasa Air has also invested heavily in training and research for its customer care centers, airport staff, and in-flight teams, ensuring top-notch care, safety, and comfort for pets throughout their journey.
Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer at Akasa Air, expressed his delight in the enhancements to the ‘Pets on Akasa’ service. He stated that the positive change not only reflects the airline’s commitment to customer feedback but also underscores its culture of continuous improvement.
Since its inception in 2022, the ‘Pets on Akasa’ program has enabled customers to bring their cats and dogs on domestic flights spanning 22 cities, accommodating pets in the cabin or cargo depending on their size. The program is part of Akasa Air’s broader commitment to providing a comprehensive and inclusive travel experience for its passengers.
Akasa Air’s unwavering commitment to innovation is evident in its range of products and services. The airline’s modern fleet features spacious legroom for added comfort and is equipped with in-seat USB charging ports on most planes. Café Akasa, Akasa Air’s onboard meal service, offers a selection of wholesome and delectable meals, including special festive menus and innovative options like Kombucha, elevating the culinary experience mid-flight.
For those planning their next vacation, Akasa Holidays provides customizable and comprehensive holiday packages at competitive prices. In line with its focus on inclusivity, Akasa Air offers its safety instruction card and menu in Braille for visually impaired passengers. Since its establishment in 2022, Akasa Air has transported over 8 million passengers and operates routes connecting 22 cities across India and Qatar.
