American Airlines is gearing up to welcome over 72 million customers this summer, and at the heart of its preparations lies a robust technology infrastructure and a dedicated Information Technology (IT) team. The airline has embraced a tech-first mindset, prioritizing the development of innovative digital products for both team members and customers. This strategic approach has not only fueled innovation but also bolstered the resilience and efficiency of its operations.
The IT team has implemented industry-leading methodologies to streamline its processes, ensuring minimal disruptions and a swift recovery during irregular operations. Additionally, the team has introduced new features to the American Airlines mobile app and website, streamlining the travel experience for customers.
At the core of these efforts is a culture of accountability, with every team member and IT partner focused on measuring results and delivering continuous improvements not just during the summer peak but throughout the year. This commitment to excellence ensures that American Airlines customers can expect a seamless and enjoyable travel experience this summer and beyond.
