Once considered one of the most troubled affordable housing complexes in Massachusetts by MassHousing, Bergen Circle has undergone a $22 million renovation, transforming its living conditions for residents. The complex, located on Girard Way in Springfield, now boasts new kitchens and bathrooms in all 201 apartments, along with replaced windows and upgraded mechanical systems. These enhancements have significantly improved the quality of life for tenants, who previously faced issues with pest infestations, frequent elevator breakdowns, and delayed repairs.
Jed Henderson, vice president of the Michaels Organization, which acquired the property in 2021, emphasized the organization’s commitment to improving the lives of Bergen Circle residents. “It is about lifting the lives of residents of Bergen Circle every day. We don’t have to, we get to,” Henderson said.
Long-term tenant Lola Caldwell has witnessed the complex’s transformation firsthand. While acknowledging ongoing issues with pests and occasional maintenance problems, she expressed gratitude for the improvements. Caldwell recalled the challenging times when a pipe burst, displacing residents for weeks, and when elevator malfunctions prevented her from accessing her sixth-floor apartment. “It is far better than the bad old days,” Caldwell said.
The renovation project, funded by MassHousing, involved a comprehensive rehabilitation of the main seven-story building and seven two-story townhomes. In addition to the new kitchens, bathrooms, and windows, the complex now features enhanced security measures, including surveillance cameras, and a fenced-in playground. The project also included upgrades to the building’s infrastructure, ensuring the long-term functionality of the apartments.
Mark Teden, vice president of multifamily programs for MassHousing, highlighted the agency’s commitment to supporting affordable housing projects. Teden noted that Bergen Circle was once considered the most problematic housing complex in the state, with issues ranging from pest infestations to drug dealing. The agency’s collaboration with the Michaels Organization has resulted in a significant turnaround for the complex.
City Councilor Malo Brown, who represents Ward 4, where Bergen Circle is located, commended the efforts of Mayor Domenic J. Sarno, state Rep. Bud L. Williams, and MassHousing for their swift response to the pipe burst displacement in 2020. Brown acknowledged that while some complaints persist, the Michaels Organization remains dedicated to addressing issues and improving the living environment for residents.
Carmen Velez, a resident of Bergen Circle for 20 years, expressed satisfaction with the renovations. She noted that the new appliances and fixtures are in good condition, and that management is more responsive to maintenance requests. Velez acknowledged that pest issues still occur, but the complex is taking steps to address them.
The Bergen Circle renovation underscores the importance of investing in affordable housing and providing quality living conditions for residents. The $22 million project has transformed the complex, providing a safer, more comfortable, and more dignified environment for the families who call it home.
