A BigBasket customer has sparked controversy online after alleging that his account was blocked following a complaint about receiving less than the ordered quantity of onions. Bhavye Goel, a resident of Chandigarh, took to X (formerly Twitter) to share his experience, which has garnered over 6.5 lakh views.
Goel claimed he ordered 1 kilogram of onions from BigBasket but received only 844 grams. After raising the issue, he received a refund for the difference but was subsequently blocked from the platform.
He accused the company of overcharging customers by short-weighing goods and pointed out that BigBasket was quick to charge extra for even slightly heavier orders.
“That’s 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this,” Goel wrote in his tweet.
BigBasket responded to the complaint with a standard message stating that their team would reach out to resolve the issue. However, Goel claims that neither the grievance officer nor the CEO team has responded to his emails for three days, further fueling his frustration.
The incident has ignited a conversation on social media, with many users expressing their own experiences and concerns about online grocery delivery services. Some users suggested avoiding non-MRP items (non-packed) from these platforms, citing concerns about freshness and quality. Others highlighted the prevalence of short-weighing and encouraged customers to check the weight of their orders and consider buying from local stores.
This incident raises questions about the transparency and accountability of online grocery platforms in ensuring fair practices and customer satisfaction. It also underscores the importance for consumers to be vigilant about checking the quantity and quality of their orders when purchasing groceries online.
