A customer’s excitement over a bargain purchase from Kmart turned into disappointment when she received her wave decor bowl in pieces. Despite being clearly labeled ‘fragile,’ the item arrived broken, prompting her to share her experience on a Kmart fan Facebook group. While the customer contemplated repairing the bowl due to its low cost, others encouraged her to contact the retailer for a refund. Some members of the group shared similar experiences with damaged deliveries from Kmart, expressing concerns about the company’s packaging practices. However, some customers defended Kmart, sharing positive experiences with the retailer’s delivery services. According to the Kmart website, shoppers can apply online for refunds on damaged, faulty, or wrong products. The customer service team is expected to respond within two business days. In addition to seeking a refund, some suggested the customer use the Japanese Kintsugi technique to repair the bowl, a traditional method that involves gluing broken pottery pieces back together with gold.
Broken Kmart Bowl Raises Concerns About Delivery Practices
