China Eastern Airlines has taken a major leap towards improving the travel experience for international passengers with the introduction of its ‘Eastern E-Services’ at Shanghai Pudong International Airport. This comprehensive suite of digital services aims to streamline the entire travel process, from booking and check-in to baggage handling and customs clearance, all with a focus on efficiency and convenience.
The new services include a digital boarding pass, E-transfer, Eastern 24H-transfer service, E-heart service, Efficient declaration, Easy pass, and E-arrival card. By embracing digital technology, passengers can enjoy a completely paperless journey, making their travel experience smoother and more enjoyable.
One of the standout features of ‘Eastern E-Services’ is the online transit information submission for foreign passengers eligible for the 24-hour or 144-hour visa-free transit. This allows passengers to expedite their entry procedures, making their journey to China even more seamless.
China Eastern Airlines is also committed to providing around-the-clock convenience. They have expanded their domestic check-in counter hours at Shanghai Pudong International Airport, now operating 24/7, ensuring passengers can check in anytime.
For added peace of mind, the airline has introduced a Special Baggage Drop-off feature on its app, as well as dedicated counters at 15 key airports across China. These counters are equipped to handle baggage inquiries, high-value items, and special baggage needs. Passengers can also conveniently purchase additional baggage allowance through the app.
Beyond the airport, China Eastern Airlines has implemented a ‘bus + air’ transportation service, connecting major cities in the Yangtze River Delta region, including Suzhou, Kunshan, Hangzhou, Wuxi, and Jiaxing. This provides travelers with more flexible travel options.
To further enhance travel flexibility, passengers flying within the Yangtze River Delta region on China Eastern Airlines or Shanghai Airlines flights can benefit from free ticket changes for any airport within the area. This flexibility extends to regions like Sichuan, Chongqing, and Guangdong, making it easier for travelers to adapt their plans.
Overall, ‘Eastern E-Services’ represents a significant advancement for China Eastern Airlines in providing a seamless, convenient, and digitally-driven travel experience. By embracing technology and simplifying processes, the airline aims to make air travel more accessible and enjoyable for all passengers.
