A Costco shopper’s attempt to return three carts filled with furniture, including sofas, has sparked outrage on Reddit, with some accusing the customer of treating the store like a rental service.
A photo posted on Reddit showed the carts piled high with at least two sofas and a large rug, along with other items in bags. The Redditor who posted the photo said they spoke to the customer in the returns queue, who joked about not needing the furniture after the holidays.
The incident has sparked a debate online, with many users criticizing the customer’s actions. ‘These people are using furniture like it’s a rental service,’ commented one user. ‘Not even renting because they’re going to get a full refund no doubt,’ said another. ‘It’s just plain old-fashioned theft.’
Costco has a famously generous 100% satisfaction guarantee, which allows customers to return any item at any time for a full refund, even if they simply do not like it. However, the store’s policy does not explicitly cover the use of its returns policy as a way to essentially rent items.
The Redditor who posted the photo said they did not know if the customer was able to successfully get a refund. However, the store’s generous returns policy has been a major reason for its popularity with customers.
Costco has not publicly commented on the incident.
