Duetto, a leading provider of revenue management solutions, and SHR (an Access company), known for their cutting-edge technology offerings for the hospitality industry, have formed a strategic alliance to revolutionize the casino resort sector. This partnership aims to leverage Duetto’s Dynamic Rate Engine (DRE) to empower SHR’s casino clients with the ability to offer instant, tailored pricing online. This will optimize revenue, enhance occupancy rates, and improve guest satisfaction.
The integration of the newly certified SHRDRE API allows for the delivery of real-time pricing and booking conditions at an individual customer level. This means loyalty members can receive exclusive rates and complimentary rooms based on their overall contribution. This not only enriches the guest experience but also streamlines casino resort operations.
John Lingos-Webb, Senior Director of Global Partnerships, Duetto, stated, “Duetto’s dynamic pricing model delivers real-time, value-driven promotions that evolve based on player activity and worth. Now, thanks to our integration with SHR, these players can be rewarded instantly and can book their discounted or comp rooms easily online, encouraging them to stay more often.”
Dan Edmonds, VP Casino Strategy & Solutions, SHR Group, added, “SHR’s award-winning booking engine now integrates real-time RMS lookups via Duetto’s Rate Engine API. This collaboration with Duetto expands SHR’s existing casino functionality and provides our customers with a wider range of tools to offer personalized rates and comp rooms to their loyalty guests.”
Duetto’s Open Pricing strategy, coupled with dynamic discounting that assesses the total value of customers, allows casinos to strategically decide who receives complimentary rooms or reduced rates during peak and off-peak times. This approach helps avoid overinvestment and safeguards profitability margins.
