The sensors located in the pavement at Dunkin’ drive-thrus play a crucial role in enhancing customer service operations, as revealed by a Dunkin’ employee. These sensors serve two primary functions: detecting car arrivals and facilitating mobile pickup orders. When a car pulls up to the speaker, the sensors notify Dunkin’ workers that a customer is ready to place an order. This efficient system ensures that employees are promptly alerted to incoming orders.
Additionally, the sensors assist in managing mobile pickup orders. Even though there are no speakers in the mobile pickup lane, employees can identify customers using the sensors. This allows for seamless order processing, reducing confusion and wait times, especially during peak hours.
Dunkin’ places great emphasis on service efficiency, and the sensors play a vital role in tracking service times. By monitoring the time it takes to serve each customer, Dunkin’ can identify areas for improvement and optimize its drive-thru operations.
Furthermore, some Dunkin’ stores utilize an advanced system that integrates with the Dunkin’ mobile application. As customers approach the drive-thru screen, their phones communicate their location to the store, enabling the screen to display their name and past orders. This eliminates the need for pavement sensors and further simplifies the ordering process, providing a convenient and personalized experience for customers.
Dunkin’ remains committed to providing exceptional customer service, and the implementation of these innovative technologies at its drive-thrus is a testament to its dedication to efficiency and convenience.
