A Puducherry-based man, Manish Kalghatgi, has heaped praise on Emirates Airlines for their exceptional care and handling of his 15-year-old daughter who recently missed her connecting flight in Dubai due to flight disruptions caused by severe weather. Kalghatgi expressed his initial nervousness about his daughter’s solo international flight, particularly given the recent flight disruptions faced by Emirates. However, he was reassured by the airline’s prompt response and handling of the situation, which included meeting his daughter upon arrival in Dubai, escorting her to a transit hotel room to rest and recover before her next flight, and personally notifying him via a phone call at 4 am to inform him of the missed connection and the steps taken to care for his daughter. Kalghatgi commended Emirates for their effective communication and customer focus, stating that he was never concerned about his daughter’s well-being throughout the incident.
The incident highlights Emirates’ commitment to providing exceptional customer service, even during challenging circumstances. Kalghatgi’s positive experience serves as a testament to the airline’s dedication to ensuring the safety and well-being of its passengers, particularly those traveling alone. The prompt and proactive measures taken by Emirates to accommodate his daughter’s needs and keep him informed throughout the process demonstrate the airline’s understanding of the importance of customer satisfaction and peace of mind.
