For the 14th year in a row, Finnair has been named the Best Airline in Northern Europe at the 2024 World Airline Awards. This prestigious recognition, awarded by Skytrax, is a testament to Finnair’s consistent commitment to excellence, as voted by air travelers worldwide. The World Airline Awards, often referred to as the “Oscars of the aviation industry,” are based on the world’s largest annual passenger satisfaction survey. This survey evaluates all aspects of the airline service spectrum, from airport experiences to in-flight amenities.
Finnair’s success is a reflection of its dedicated team’s relentless efforts to provide a seamless and enjoyable travel experience for every customer. “We are honored to receive this recognition, which is a testimony to the hard work and dedication of our Finnair team who strive to ensure the smoothest possible travel experience for our customers every day across our customer touchpoints. We continue investing in seamless customer journey, starting from our digital channels and customer care to the inflight experience and cabin design,” says Ole Orvér, Finnair’s Chief Commercial Officer.
Beyond its overall excellence, Finnair has also earned recognition for its outstanding cabin crew and meticulous cleanliness. The airline was named the Best Cabin Crew in Northern Europe and the Cleanest Airline in Europe, highlighting its commitment to providing a comfortable and hygienic travel environment. This success has propelled Finnair to the 23rd spot in the global airline rankings, a testament to its growing international reputation.
Looking ahead, Finnair remains dedicated to enhancing the flying experience for its passengers. The airline is focused on strengthening its operational reliability, expanding digital services, and offering a wider range of passenger choices. Recent initiatives include a 200-million-euro renovation of its long-haul cabin interiors, upgrading its entire long-haul fleet, and the inauguration of a new, expansive Finnair Lounge in the Helsinki Airport Schengen area. This commitment to customer comfort is further solidified by plans to upgrade the cabins of its regional E190 aircraft fleet in the coming months.
