The Grand Hotel Revolutionizes Guest Experience with IZZY, the World’s First 3D Talking Virtual Concierge
The Grand Hotel in Salem proudly announces IZZY, the world’s first 3D talking virtual concierge and chatbot, transforming the traditional hotel experience into a seamless and personalized journey.
Through the hotel’s mobile app, guests can interact with IZZY, a meticulously designed 3D virtual concierge that embodies the hotel’s unique brand identity. This lifelike interface transcends the limitations of text-based chatbots, empowering guests to make requests, access information, and explore local recommendations with ease, 24 hours a day.
Streamlined Efficiency and Enhanced Guest Satisfaction
IZZY streamlines guest interaction with the Grand Hotel, providing instant access to a comprehensive database of hotel services and amenities. Guests can effortlessly navigate breakfast hours, explore on-site facilities, or request housekeeping services with a simple voice or text command. Beyond the hotel, IZZY acts as a local concierge, curating personalized recommendations for restaurants, attractions, and upcoming events. Additionally, IZZY facilitates seamless guest interaction with essential services such as booking reservations or sending digital postcards.
Leading the Hospitality Industry with Innovation
‘The introduction of IZZY represents the Grand Hotel’s unwavering commitment to exceeding guest expectations through innovative technology,’ states Russ Rodrigues, Front Desk Manager at the Grand Hotel. ‘Unlike generic chatbots employed by larger chains, IZZY personalizes the guest experience, fostering a deeper connection with our brand and ensuring guests feel valued throughout their stay.’
With the launch of IZZY, the Grand Hotel in Salem continues its legacy of exceptional customer service while embracing the future of hospitality. This industry-leading technology signifies the hotel’s dedication to guest satisfaction and positions them at the forefront of hospitality innovation. Welcome to the future of guest experience, where personalized attention meets cutting-edge technology to create truly unforgettable stays.
