In a study conducted by Preply, Heathrow Airport has emerged as the most stressful airport in Europe, ranking first among 25 major airports analyzed. This ranking is based on a comprehensive assessment of factors such as Google review scores, lost luggage queries, punctuality, and foot traffic. Heathrow scored 6.40 out of 10, with a respectable Google review score of 4 out of 5. However, it faced challenges in other areas, with a significant number of lost luggage queries (34,700 in a year) and a punctuality rate of 65.74%.
Trailing closely behind Heathrow is Manchester Airport, which secured the second position with a score of 5.44 out of 10. While it had fewer lost luggage queries (9,180) and a slightly higher punctuality rate (66.11%), Manchester Airport’s Google review score was lower at 3 out of 5, and it received more reviews specifically mentioning stress.
Gatwick Airport, another major UK hub, claimed the third spot with a score of 5.40 out of 10. It had a lower Google review score (3.8 out of 5) and a lower punctuality rate (62.17%) compared to Manchester Airport. However, it had a lower number of lost luggage queries (112,048) and a lower foot traffic (184,716 passengers per day).
Charles de Gaulle Airport in Paris, previously ranked as the most stressful European airport last month, dropped to fourth place with a score of 5.16 out of 10. It had a lower Google review score (3.6 out of 5) and a lower punctuality rate (61.43%) compared to Gatwick Airport. However, it had a lower number of lost luggage queries (22,345) and a lower foot traffic (167,890 passengers per day).
Rounding out the top five is London Stansted Airport, with a score of 5.14 out of 10. It had a higher Google review score (4.4 out of 5) and a higher punctuality rate (67.49%) compared to Charles de Gaulle Airport. However, it had a higher number of lost luggage queries (15,432) and a higher foot traffic (213,456 passengers per day).
In more positive news, Liverpool John Lennon Airport emerged as the best airport terminal in the UK, earning an impressive score of 7.71 out of 10 along with an 82% customer satisfaction score.
