Hilton is making a groundbreaking move towards inclusivity by partnering with Be My Eyes, a leading platform that utilizes AI to connect visually impaired individuals with sighted volunteers. This collaboration aims to revolutionize accessibility for guests who are blind or have low vision, ensuring a seamless and enjoyable experience at Hilton properties across the United States and Canada.
For many travelers, checking into a hotel represents the start of a new adventure, a peaceful retreat, or a significant life moment. However, guests with visual impairments often face unique challenges when navigating unfamiliar surroundings. From adjusting room settings to locating essential amenities, these obstacles can impact their overall hotel experience.
Recognizing these challenges, Hilton has taken a bold step to enhance accessibility by leveraging the power of Be My Eyes. This innovative app connects individuals with visual impairments to sighted volunteers and companies through live video and AI technology. Now, Hilton guests can access a dedicated team of Hilton Reservations and Customer Care agents, who are specially trained to provide real-time assistance tailored to their individual needs.
This partnership empowers guests to confidently navigate their hotel experience, from adjusting the thermostat and identifying window coverings to finding their way to restaurants, gyms, and other amenities. By simply accessing the “Service Directory” within the Be My Eyes app, guests in the U.S. and Canada can select the “Hotels” category and connect with participating Hilton brands.
Hilton’s initiative extends to a diverse range of its properties, including renowned brands like Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, and Hampton by Hilton. This AI-powered support provides personalized assistance that sets a new benchmark for inclusivity within the hospitality industry.
By prioritizing accessibility, Hilton is committed to creating a more welcoming environment that caters to the diverse needs of all travelers. Whether guests are traveling for leisure or business, Hilton’s partnership with Be My Eyes ensures a smoother and more enjoyable experience, reaffirming its dedication to providing exceptional hospitality for all.