In a world where time is money, Mews, a leading hospitality cloud technology provider, is making waves in the hotel industry. During the summer of 2024, hotel staff using the Mews platform saved a staggering 5,000 hours in administrative tasks, equivalent to nearly seven months of time saved. This efficiency boost is a testament to the power of technology in streamlining operations and maximizing productivity.
The Mews Hospitality Cloud has transformed the way hotels handle administrative tasks. From check-ins and check-outs to billing, the platform automates routine processes, freeing up staff to focus on what truly matters: delivering exceptional guest experiences. This shift towards digital solutions comes at a critical time for the hospitality industry. The industry has faced numerous challenges, including the impact of COVID-19, changing business travel patterns, and staffing shortages.
Mews’ technology has stepped in to address these challenges head-on. By automating tasks, the platform has significantly boosted staff productivity, enabling hotel staff to complete nearly half of their administrative tasks faster each month in 2024. This increased efficiency translates into tangible benefits for both staff and guests.
Amidst a 54% staff turnover rate in the hospitality industry during the summer of 2024, Mews’ technology has proven to be a valuable asset. An IDC White Paper sponsored by Mews reveals that the platform has improved front desk staff efficiency by 24%, effectively freeing up the equivalent workload of 12 full-time employees. This allows staff to focus on providing personalized attention to guests, enhancing overall customer satisfaction.
One hotel using Mews reported that its staff saves an average of five minutes per guest each day on administrative tasks. This translates into more time dedicated to delivering exceptional guest experiences, ultimately driving higher levels of customer satisfaction.
Automation has been key to achieving these impressive results. Mews’ platform takes over repetitive tasks, freeing staff from tedious administrative duties and enabling them to prioritize guest interactions. This shift towards a more guest-centric approach is transforming the hospitality landscape.
Further enhancing productivity is Mews’ integrated automated payment system. By eliminating the need for multiple payment providers, the platform reduces errors and boosts security. Hotels can pre-authorize and charge credit cards prior to guest arrival, streamlining the check-in process and lowering no-show rates. This simplified financial management benefits both hotels and guests, offering a smoother and more efficient experience.
Matt Welle, Mews CEO, emphasizes the human element at the heart of hospitality: “At the core of hospitality is human interaction. Our goal at Mews is to create a world where screens are secondary, and staff can focus on what truly matters: the guest experience.” The data clearly shows that Mews is on the right track. By empowering staff with the tools they need to be efficient, hotels can reinvest their time and resources into creating personalized experiences and driving revenue growth. As guest expectations continue to evolve, hospitality brands are increasingly realizing the importance of digitalization in enhancing operations, meeting evolving demands, and ultimately, exceeding guest expectations. Mews is at the forefront of this transformation, revolutionizing the hospitality industry with its innovative cloud technology.
