Are you looking to cancel your Adobe Photoshop subscription? Whether you’re unhappy with the software, facing budget constraints, or simply want to end your free trial before it expires, this guide will walk you through the process.
Understanding Cancellation Terms
Before proceeding, it’s crucial to understand Adobe’s cancellation terms. These can change, so always refer to the official Adobe Subscription and Cancellation Terms webpage for the most up-to-date information.
Here’s a breakdown of the cancellation scenarios:
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Canceling During Free Trial:
If you cancel within the Photoshop free trial period, you won’t be charged. However, your access to the application will be revoked immediately.*
Canceling Within 14 Days:
If you cancel within 14 days of your original order, you’ll receive a full refund. Your access to the application will be revoked.*
Canceling After 14 Days:
If you cancel after 14 days of your original order, you may not receive a full refund. Your access to the application will continue until the end of the billing period.*
Annual Subscription Billed Monthly:
If you have an annual contract billed monthly and cancel within 14 days, you’ll receive a full refund. If you cancel after 14 days, you’ll be charged 50% of your remaining obligation and have access to the application until the end of the billing period.Canceling Your Photoshop Subscription
You can cancel your Adobe Photoshop plan in two ways:
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Online:
1. Visit the Adobe Account website and log in.
2. Select ‘Manage plan’ in the ‘Your Plan’ section at the top.
3. Choose ‘Cancel your plan’ or ‘Cancel your free trial’ below ‘Available Actions’.
4. If prompted, enter your password.
5. Review the details and click ‘Continue to cancel’.
6. Provide a reason for the cancellation and click ‘Continue’.
7. Check the cancellation details and click ‘Confirm cancellation’.
You will receive an email confirmation and can verify the cancellation on your account page.
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Through Customer Care:
Call 1-800-833-6687 and have your account information ready.
Alternatives to Photoshop
If you haven’t found a suitable replacement for Photoshop, consider exploring the many alternatives available. A quick online search will yield numerous options, many of which are free or offer affordable pricing models.
Common FAQs
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Why can’t I cancel Photoshop?
If Adobe is still processing your payment or there’s an issue with your payment, the cancellation option may not be available. Retry after 24 hours or contact Customer Care.
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Why is Adobe charging me a cancellation fee?
When you purchase an annual subscription and cancel after 14 days, you’ll be charged a cancellation fee of 50% of your remaining obligation. Visit the Adobe Subscription Terms and Refund Policies webpage for specific fees for different plans.
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How do I stop Adobe automatic payments?
Currently, Adobe doesn’t allow you to disable automatic renewal directly. You must cancel your membership to prevent further charges at the end of your chosen term.
