A recent incident involving IndiGo airlines has sparked outrage among travelers. Monik Sharma, a passenger from Assam, lost his checked-in luggage on a domestic flight from Kolkata to Guwahati. The bag, which contained items worth ₹45,000, including important documents like a driving license, PAN card, and Aadhaar card, vanished during a Crowdstrike outage that impacted several airlines.
Upon reporting the lost luggage, Sharma was offered a paltry ₹2,450 compensation by IndiGo. This meager sum ignited anger on social media, with users criticizing the airline’s inadequate response.
The incident highlighted a significant concern regarding airline liability for lost luggage. According to IndiGo’s policy, the airline is only liable for a maximum of ₹350 per kilogram of lost baggage. This rule, which is considered unreasonable by many, has been criticized for adding insult to injury for passengers who lose valuable belongings.
Social media users expressed their frustration, sharing stories of similar experiences and urging the airline to take responsibility for its mishandling of luggage. Some users even suggested using tracking devices for their luggage to avoid future losses.
IndiGo’s social media team responded to the issue by reaching out to Sharma and assuring him that the matter would be further investigated. However, the outcome remains uncertain, leaving passengers apprehensive about the future of their luggage on IndiGo flights. This incident serves as a stark reminder of the vulnerability of travelers and the need for airlines to prioritize passenger safety and well-being.
