Travelers across India, including in Mumbai, Bengaluru, Delhi, Kolkata, and other major cities, are expressing their frustration with IndiGo, the country’s largest domestic airline. The airline is currently grappling with a temporary system slowdown affecting its website and booking services, leading to significant disruptions for passengers.
The system slowdown has caused longer wait times and delays at check-in counters, prompting widespread dissatisfaction. Passengers attempting to book flights or check in have faced significant delays, resulting in numerous complaints on social media.
IndiGo acknowledged the disruption in a travel advisory posted on X (formerly Twitter), stating, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.” The airline reassured customers that they are working diligently to resolve the issues and restore normal operations.
The impact of the slowdown has been particularly felt in Maharashtra and beyond, as IndiGo operates over 2,000 daily flights, including international routes. Travelers attempting to book flights or check in have encountered significant delays, prompting a flood of complaints on social media.
Passengers took to Twitter to express their frustrations. One user tweeted, “@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!” Another user lamented the chaos at the airport, writing, “Technical Glitch at @IndiGo6E Airport looks like Railway Station #indigo #monopoly #delays.”
The situation has also highlighted concerns about the airline’s ground services. A third user pointed out, “@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice.”
This system glitch has caused significant disruption for IndiGo passengers, especially during the festive season when many are traveling home or for urgent matters. The airline’s efforts to resolve the issue are being closely watched by travelers who hope for a swift return to normal operations.
