Iraqi Airways, in its commitment to modernizing travel experiences, has renewed its partnership with SITA, a global leader in air transport IT solutions. This collaboration aims to enhance passenger processing and baggage systems at key airports in Iraq, making travel more efficient and enjoyable.
A key aspect of this partnership is the implementation of SITA’s Flex Hybrid system. This innovative technology will be deployed at Baghdad and Basra airports, streamlining the check-in process for travelers. The system will offer airline staff swift and secure access to necessary systems and applications through a highly adaptable cloud infrastructure. This setup is designed to adapt seamlessly to fluctuating passenger numbers, ensuring smooth operations regardless of the volume.
Further enhancing the travel experience, Iraqi Airways will upgrade its baggage handling with the introduction of SITA Bag Manager Online. This advanced technology offers comprehensive tracking of each piece of luggage from the moment it’s loaded onto an aircraft, a Unit Load Device (ULD), or a cart. It ensures all bags are accurately associated with departing travelers and monitored in real-time across the airport premises, guaranteeing accurate loading onto the intended flights. This system provides travelers with peace of mind while allowing airport staff to focus on more complex tasks.
The partnership also includes the adoption of SITA’s Information Display System. This modern interface will transform the way Iraqi Airways communicates flight information to passengers. Travelers will receive timely, automated updates on flight status changes, keeping them informed and prepared for departures and arrivals.
Mr. Munaf Abdulmunem Ajel, Chief Executive Officer at Iraqi Airways, expressed enthusiasm for the partnership, stating, “Iraqi Airways is committed to implementing advanced solutions that enhance our daily operations by providing more efficient, reliable, and secure services. This commitment guarantees our global leadership in the aviation sector. We also pledge to continue our efforts to develop exceptional services aimed at providing the highest levels of comfort and enhancing passenger experiences across our global network. In addition, we are committed to implementing the latest innovations and systems that contribute to shaping the future of the industry.”
Hani El Asaad, President, Middle East & Africa, SITA, echoed this sentiment, saying, “We are delighted to collaborate with Iraqi Airways, an industry leader renowned for its commitment to innovation and excellence. Data and connectivity remain the backbone of our industry, and ensuring fast, secure, and reliable connections is crucial for optimizing airline operations and improving the passenger experience. This partnership marks a significant milestone in the evolution of air travel technology in the Middle Eastern region, exemplifying our dedication to transforming travel and transport through cutting-edge solutions.”
The partnership between Iraqi Airways and SITA represents a significant step forward in the development of efficient and passenger-centric air travel within Iraq. By leveraging advanced technologies, the airline aims to deliver a seamless and enjoyable travel experience, further solidifying its position as a leading player in the global aviation sector.
