ITA Airways, Italy’s premier airline, has achieved a significant milestone in its commitment to customer excellence. The airline has proudly earned a Four-Star rating from Skytrax, a globally recognized authority on air transport quality. This prestigious accolade is a testament to ITA Airways’ unwavering dedication to its core principle of customer centricity.
Skytrax, the UK-based international air transport research organization, awarded the Four-Star rating after a rigorous evaluation process. The comprehensive assessment encompassed over 1,200 indicators, encompassing various aspects of the airline’s operations. This included an in-depth review of digital infrastructure, the quality of in-flight services, and the overall experience provided at airport facilities.
The exceptional service quality provided both in-flight and at airports has propelled ITA Airways to higher rankings among major European and international airlines. The airline is renowned for its exceptional service and professionalism, setting a new global standard for hospitality. This recognition underscores ITA Airways’ commitment to continual improvement and its dedication to providing a superior travel experience for its passengers.
