Mhoraig McWilliams, a travel advisor for Jet2holidays, recently experienced a truly remarkable encounter while on her own family vacation in Rhodes. Back in April, Mhoraig had assisted a customer named Craig McKay in booking a holiday to Faliraki. Little did she know that she would bump into Craig in the very same resort just a few months later.
While enjoying a meal at her favorite restaurant in Faliraki, a restaurant she had recommended to Craig, Mhoraig overheard a familiar voice. It was Craig, who recognized her distinct Scottish accent and approached her, thanking her for the exceptional service she provided when booking his holiday. The encounter was even more special for Mhoraig, as she had mentioned to Craig in April that if he ever heard her voice while in Faliraki, he should say hello. This unexpected reunion was a testament to the personalized service Mhoraig provides as a travel advisor.
Craig, who had proposed to his partner while on the trip, shared his gratitude for Mhoraig’s expertise, saying that her recommendations and knowledge of the destination made their holiday unforgettable. He praised Jet2holidays for its easy-to-use services and the friendly staff who ensure a smooth and enjoyable travel experience.
Mhoraig, who has worked with Jet2holidays since 2022, was touched by the experience. She said that it highlights how her colleagues and she in the Contact Centre go above and beyond to provide exceptional service and share their genuine passion for travel. This commitment to customer satisfaction is a core value of Jet2holidays, which has been recognized for its top-tier customer service, winning the Which? Travel Brand of the Year award for three consecutive years.
The heartwarming encounter between Mhoraig and Craig underscores the power of personalized service and the positive impact it can have on customers’ travel experiences. It’s a reminder that genuine connections and valuable recommendations can turn a holiday into an unforgettable adventure.
