Kroger Shoppers Fume Over Long Lines, Closed Self-Checkouts
A Kroger shopper in North Little Rock, Arkansas, has expressed outrage over the store’s long lines and closed self-checkout kiosks. The customer took to social media to share their frustration, posting a picture of two rows of closed self-checkout machines. They stated that the lines inside the store were unacceptable, especially given the recent competition from Edwards Food Giant in the area.
Shoppers Vent Frustrations on Social Media
Dozens of Kroger shoppers have shared their anger over the long lines on social media. Another shopper posted an image showing lines stretching to the back of the store, with customers waiting with their carts in the dessert aisle. They expressed their disappointment, stating that they would consider shopping elsewhere next time.
Kroger Apologizes for Lines
A Kroger representative apologized for the lines inside the store. The company has faced similar complaints from shoppers at its other locations. Walmart and Target have also come under fire for their self-checkout policies.
Walmart and Target’s Self-Checkout Struggles
Walmart has limited self-checkout lanes to Walmart+ members at various locations. Other customers have reported that self-checkout is closed during specific hours, with more cashiers being offered instead. A Walmart spokesperson explained that store managers are experimenting with ways to improve checkout performance. However, a bizarre experiment involving an RFID-powered self-checkout kiosk that eliminated receipt checks has been phased out.
Target has also implemented a new policy, limiting items at self-checkout to 10 or fewer. This measure is intended to reduce waiting times, but it has received mixed reactions from shoppers. Some customers have complained about being denied a quick checkout due to the item limit, while others have criticized Target for making the shopping experience less enjoyable.
Retailers Evolve Self-Checkout Strategies
The retail industry is evolving its self-checkout strategies to speed up checkout times and reduce theft. However, these changes have not always been met with positive feedback from customers. Retailers need to strike a balance between efficiency and customer satisfaction to ensure a smooth checkout experience.
