Gautam Singhania, the chairman and managing director of Raymond Ltd, is not happy with Lamborghini India. The textile tycoon took to social media platform X to express his disappointment with the carmaker’s lack of response to his issues as a customer. Singhania publicly slammed the company’s ‘arrogance’, calling out both the India head, Sharad Agarwal, and Asia head, Francesco Scardaoni, for their lack of action.
Singhania’s frustration stems from a recent incident involving his brand-new Lamborghini Revuelto. After taking the car for a test drive, it experienced a complete electrical failure, leaving him stranded on Mumbai’s trans-harbour link. This wasn’t an isolated incident, as Singhania revealed that he had heard about other new Revuelto owners encountering similar issues within the first 15 days of delivery. He questioned the reliability of these cars, raising concerns about the quality and dependability of Lamborghini’s new flagship model.
Despite reaching out to the India head, Singhania claims that Agarwal did not even bother to call him to inquire about the situation. He expressed his shock at the lack of attention given to a “loyal customer,” highlighting the disconnect between the luxury brand’s image and its customer service practices.
Singhania’s public outcry has sparked a conversation on social media. While some netizens expressed support for his views, others took the opportunity to highlight the common experience of customers facing unaddressed complaints and harassment. Many commented on the irony of a business owner understanding the frustration of customers experiencing poor customer service, a situation that resonates deeply with many.
The incident shines a light on the importance of customer service, even for luxury brands. While Lamborghini is known for its high-performance vehicles and exclusivity, it seems the company needs to prioritize its customer experience. The public backlash from Singhania, a prominent figure in the Indian business world, serves as a stark reminder that even high-profile customers expect timely and effective solutions when issues arise. It remains to be seen how Lamborghini India will respond to the public criticism and whether they will take steps to improve their customer service approach in the future.
