Martin Lewis Issues Warning over ‘Sorry, We Are Experiencing Unusually High Call Volumes’ Message
Consumer champion Martin Lewis has issued a warning about companies using the message ‘sorry, we are experiencing unusually high call volumes.’ Lewis received around 20,000 reports from people who received the same message. He is concerned that some companies may be playing this message consistently, regardless of the actual call volume, which could be misleading and potentially breach consumer regulations.
Lewis is urging people to report instances of this message so that he can gather data and identify the most likely offenders. He explained: “The point of this is to see if they play the message consistently both through the day and over weeks. If they do then it is a LIE and may well breach consumer regulations, yet we need timed data to try and tie down who the most likely offenders are.”
According to Lewis, persistence is key: “We need to keep track over a few more weeks to nail down the patterns.” Supporters of Lewis’s campaign have shared their own frustrating experiences with long wait times and dropped calls, highlighting the need for improved customer service in various sectors.
Lewis’s warning serves as a reminder to consumers to be aware of potentially misleading messages from companies and to report any instances of poor customer service. By doing so, consumers can help to hold companies accountable and improve the overall quality of service they receive.
