Metro Mobility: A Vital Bridge in Twin Cities Public Transit
As the Twin Cities anticipate the potential departure of Uber and Lyft, concerns have been raised about how to fill the transportation gap for individuals with disabilities who rely on ride-sharing services. Metro Mobility, a public paratransit bus service, has been mentioned as a possible solution, but concerns have also been raised about its ability to meet the demand effectively.
As a senior Metro Mobility operator with eight years of experience, I have firsthand knowledge of the challenges we face in providing reliable and efficient transportation for our riders. Staffing shortages and inadequate coverage have been persistent issues, hindering our ability to meet the growing demand for paratransit services.
Metro Mobility is often seen as supplemental to traditional fixed-route transit, leading to lower funding and fewer resources. This prioritization system fails to recognize the crucial role that paratransit plays in ensuring the mobility of individuals with disabilities. It begs the question: why can’t supplemental transportation resources like Metro Mobility be treated as a first priority, considering its high ridership and the reliance of our riders?
To improve Metro Mobility’s service and bridge any potential transportation gap left by ride-sharing companies, we need to address several key areas:
1.
Increase Operator Pay
: Metro Mobility operators currently earn between $23 and $23.60 per hour, significantly less than Metro Transit operators ($27.59 to $29.52). Raising operator pay would attract and retain qualified staff, ensuring a reliable workforce.2.
Guarantee Overtime
: Metropolitan Council’s refusal to pay overtime to operators has resulted in overworked and underpaid staff. Guaranteeing overtime would incentivize operators to work additional hours, reducing wait times and improving service.3.
Invest in Technology
: Metro Mobility’s outdated operating system is prone to glitches and errors, disrupting service. Investing in new technology would streamline operations, reduce delays, and improve the overall rider experience.4.
Modernize Fleet
: The aging fleet of Metro Mobility buses struggles to navigate inclement winter weather and lacks accessibility features. Replacing these buses with all-wheel-drive vehicles and improved accessibility features would enhance safety and comfort for our riders.By addressing these areas, Metro Mobility can transform from a supplemental service to a vital and efficient public transportation option for individuals with disabilities. This investment would not only fill the transportation gap left by ride-sharing companies but also improve the lives of thousands of Twin Cities residents who rely on Metro Mobility for their daily commutes, medical appointments, and social engagements.
