Minerva CQ, a leading provider of real-time collaborative AI solutions for businesses, has announced the appointment of Dr. Claudio Bartolini as its new Chief Technology Officer, effective August 26, 2024. Dr. Bartolini joins the company with a distinguished career spanning over 25 years, marked by his expertise in technology leadership and innovation.
Dr. Bartolini’s impressive resume includes previous roles as Chief Technology Officer at OverIT, Chief Technologist at Hewlett Packard Enterprise, VP of Engineering at Uniphore, and Technology and Architecture Fellow at Equinix. He also served as a Principal Architect at Box, demonstrating his deep experience across diverse technology sectors.
His expertise extends beyond traditional technology roles. Dr. Bartolini has a proven track record in engineering, strategic consulting, research, and promoting open innovation. He is widely recognized for his contributions to digital transformation initiatives and the development of scalable cloud-native SaaS products.
At Minerva CQ, Dr. Bartolini will leverage his extensive knowledge of various technologies, including AI, generative AI, explainable AI, cloud computing, big data, predictive analytics, software architecture, IT service management, and agile development methodologies. This diverse skillset makes him uniquely qualified to lead Minerva CQ’s technological advancements.
Dr. Bartolini’s commitment to innovation is reflected in his impressive academic achievements. He holds over 30 patents and is a prolific author and speaker at international tech conferences. He earned his PhD from the Università degli Studi di Ferrara and an MSEE from the Università de Bologna in Italy.
Cosimo Spera, PhD, Founder and CEO of Minerva CQ, expressed his excitement about Dr. Bartolini’s appointment, stating, “I’m excited about Claudio’s track record in leading AI innovation and scaling numerous start-up and high-growth software icons. His appointment will help accelerate our success as we continue to develop our unique solutions, scale our operations and engage with new companies on their journey to transform Customer Service with AI.”
Dr. Bartolini echoed this enthusiasm, highlighting the transformative potential of AI in customer service. “The AI Copilot in Customer Service is a big idea. It’s all about aligning the people, programs and technology to unleash the power of AI to Customer Service providers everywhere,” he said. “We are equipping some of the world’s leading companies with a strategy map and platform to enrich both customer and agent experiences, and to help them realize their Customer Satisfaction goals. I couldn’t be more excited to be a part of this mission.”
Dr. Bartolini’s appointment marks a significant step for Minerva CQ as they continue to develop innovative AI solutions for businesses. His expertise and leadership will undoubtedly contribute to their mission of revolutionizing customer service through the power of AI.
