Navigating Homeowners Association Inquiries: Questions Answered

Suspicious Water Bill Payment:

If your homeowners association’s management company has made an unusually large lump sum payment to the Water Reclamation District, it’s prudent to inquire directly with the district. A simple phone call can verify the accuracy and coverage period of the payment, alleviating any concerns about potential cybercrime.

Delayed Roof Installations:

When project approvals have been granted and construction has yet to commence within a reasonable timeframe (approximately six months), homeowners should reach out to their board or community manager. The board should provide updates on the scheduled installations and facilitate communication between the management company and the roofing contractor to ensure progress and timely execution.

Unresponsive Management Companies:

It is unacceptable for homeowners associations to neglect communication with residents. Most management companies establish clear guidelines for responding to phone calls, emails, and voice messages. If these guidelines are not met, homeowners should refer to their management contract or consider seeking professional assistance to address the issue.

Prolonged Rebuilding after Fire:

The rebuilding process following a fire can be complex and lengthy due to financial constraints, legal disputes over liability, and insurance matters. While it’s not uncommon for rebuilding projects to span multiple years, homeowners should actively engage with the Ombudsman Office, HOA board, and management company to monitor progress and resolve any outstanding issues. Homeowners can also explore external resources or legal counsel for guidance and support in such situations.