Airlines Must Now Offer Refunds for Flight Cancellations and Other Issues
The U.S. Department of Transportation (DOT) has implemented new rules that require airlines to provide refunds to passengers in certain situations, including flight cancellations, significant itinerary changes, and delayed or lost baggage. These rules are designed to protect passenger rights and ensure they are fairly compensated when airlines fail to uphold their commitments.
Refund Entitlements
Passengers are entitled to a full refund if their flight is canceled, regardless of the reason. Airlines are also required to offer refunds when a flight itinerary is significantly changed, such as a departure or arrival time change of 3 hours or more on domestic flights or 6 hours on international flights. Other circumstances that trigger refund eligibility include changes to the departure or arrival airport, addition of connections, downgrades to a lower class, and alternative transportation or airport that is less suited for passengers with disabilities.
Baggage and In-Flight Purchase Refunds
If passengers pay to check bags but they are significantly delayed, they are entitled to a refund of the baggage fee. Similarly, refunds will be granted for prepaid extras on board, such as Wi-Fi, seat assignments, and inflight entertainment, if the airline fails to deliver these services as promised.
Implementation and Additional Rules
The new rules will be phased in over the next 6 to 12 months. Passengers can learn more about their rights and the effective dates of these changes from the DOT website.
In addition to these refund requirements, the DOT has also issued a separate rule that requires airlines and ticket agents to disclose upfront the costs associated with checked and carry-on bags, as well as reservation cancellations and changes. This rule aims to provide greater transparency and protect consumers from unexpected fees.
