Ontario International Airport (ONT), situated in Southern California, has once again soared to new heights, earning accolades for its exceptional customer satisfaction. The airport’s dedication to providing seamless and enjoyable travel experiences has been recognized by J.D. Power’s 2024 North American Airport Satisfaction Survey, where ONT secured the No. 4 spot among mid-sized airports for overall satisfaction. This achievement also places ONT as the No. 2 airport in California across all categories, cementing its reputation as one of the continent’s most trusted airports.
ONT’s overall score ranks it among the top eight airports in North America, a testament to its unwavering commitment to delivering exceptional services to travelers. The survey highlighted ONT’s outstanding performance in several key areas, including traveler trust, ease of travel, and overall arrival experience. Notably, ONT secured the No. 1 ranking in trust among all mid-sized airports, showcasing the airport’s dedication to safety, reliability, and creating seamless travel experiences for its passengers.
Alan D. Wapner, President of the Ontario International Airport Authority (OIAA) Board of Commissioners, attributes this success to the exceptional work of the airport’s leadership and staff. “This recognition is a testament to the hard work of our CEO and our dedicated team of airport professionals who work tirelessly to provide travelers with exceptional service. Our goal is to make ONT the preferred airport for Southern California travelers.”
Atif Elkadi, CEO of Ontario International Airport, echoed this sentiment, expressing his excitement at the airport’s remarkable achievement. “We are thrilled to be recognized as one of North America’s top airports. This honor reflects our ongoing efforts to deliver world-class facilities, services, and an unparalleled passenger experience.”
The J.D. Power rankings are based on comprehensive surveys completed by 26,290 U.S. and Canadian residents who have traveled through at least one North American airport within the past 30 days. The survey meticulously evaluates both the departure and arrival experience, including connecting airports, providing a holistic view of the airport’s performance.
This recognition for Ontario International Airport comes at a time of remarkable growth. The airport has witnessed 42 consecutive months of year-over-year passenger growth, signifying a steady upward trend in its popularity and service utilization. This growth trajectory indicates that ONT is on track to surpass 7 million passengers by the end of 2024. Since returning to local ownership in 2016, passenger traffic has increased by an impressive 75%, showcasing the airport’s remarkable resurgence and its ability to meet the growing demands of travelers.
Beyond its success in passenger travel, ONT has also solidified its position as a regional hub for commerce by ranking among the Top 10 cargo airports in the United States. This dual success underscores ONT’s importance as a vital transportation and economic hub, connecting people and goods throughout the region and beyond.
