Royal Mansour Marrakech, a jewel in Morocco’s crown of luxury hotels, has taken a modern digital leap forward in enhancing its guest experience. Through a collaboration with Hudini, a leading provider of smart hospitality solutions, the hotel has introduced 150 in-room tablets equipped with a bespoke guest engagement app.
Nestled within 9 acres of breathtaking gardens in the heart of Marrakech, Royal Mansour, a member of The Leading Hotels of the World, is renowned for its opulent ambiance and personalized service. The hotel’s 53 beautifully designed riads, each inspired by traditional Moroccan houses, offer guests a sensory escape. Now, with the integration of Hudini’s technology, the hotel blends its ancient elegance with modern convenience, tailoring the guest experience to new heights.
The Hudini-powered platform provides a comprehensive interface for guests, allowing them to manage and personalize virtually every aspect of their stay. From the moment they arrive, guests receive a customized welcome message and can instantly adjust room lighting and temperature, setting the perfect ambiance. The app seamlessly streamlines services such as housekeeping scheduling, restaurant bookings, and spa appointments, ensuring a smooth and effortless experience.
Guests also have access to a wealth of hotel and local information, making it easy to discover the best attractions and activities in Marrakech. They can leave feedback, review their bills before checkout, and enjoy a range of other features, all with just a few clicks. This integration of modern technology enhances the traditional warmth of Moroccan hospitality, giving guests a seamless and personalized luxury experience.
Prince Thampi, CEO and Founder of Hudini, expressed the company’s honor in partnering with Royal Mansour, stating, “We’re honored to have partnered with Royal Mansour Marrakech, an icon of luxury hospitality, to develop a bespoke guest-facing app. Even with its renowned service, the hotel saw the potential in digital solutions to elevate the guest experience even further. It speaks volumes about their commitment to excellence in hospitality.”
Driss Idlahcen, Director of Computer Systems at Royal Mansour, echoed the sentiment, stating, “At Royal Mansour, our goal is to create unforgettable guest experiences. Hudini’s platform allows us to enhance our guest-centric approach, catering to the needs of modern travelers while preserving the charm and elegance of Moroccan tradition. This digital upgrade helps us understand our guests better and serve them with even greater precision.”
With this innovative integration, Royal Mansour Marrakech continues to set the standard for luxury hospitality, seamlessly merging the timeless charm of Morocco with the modern conveniences of digital technology, offering guests an unforgettable experience.
