Royal Mansour Marrakech, a renowned hotel nestled within the historic walls of Marrakech, Morocco, is taking guest experience to new heights with the implementation of a cutting-edge smart hospitality solution developed in partnership with Hudini. Known for its opulent riads, lush gardens, and impeccable service, Royal Mansour, a member of The Leading Hotels of the World, has embraced digital innovation to further elevate its offerings.
The hotel recently equipped all 150 rooms with in-room tablets powered by a custom-designed guest engagement app created by Hudini. This intuitive platform acts as a seamless interface, providing guests with a wealth of personalized services at their fingertips. From the moment they arrive, guests are greeted with personalized welcome messages and exclusive offers, setting the stage for a truly tailored experience.
The app’s smart controls allow guests to seamlessly adjust their room’s ambiance, including lighting, temperature, and music, creating the perfect atmosphere for relaxation or work. Room service preferences can be easily customized, and housekeeping can be scheduled with a few taps, offering unparalleled convenience. Booking restaurant reservations or spa treatments is also effortlessly done through the app, eliminating the need for phone calls or visits to the concierge.
Beyond room management, the app provides access to a wealth of information, including hotel details, local attractions, and recommendations for dining and entertainment. Guests can leave feedback directly through the app, ensuring their voices are heard and their suggestions are considered. The app also facilitates a smooth checkout process, allowing guests to review their bills before leaving.
This digital transformation perfectly complements Royal Mansour’s traditional Moroccan hospitality, offering a harmonious blend of modern convenience and authentic luxury. Prince Thampi, CEO and Founder of Hudini, expresses his pride in the partnership, stating that the hotel recognized the potential of a digital solution to further enhance guest experience, even with its already exceptional service.
Driss Idlahcen, Director of Computer Systems at Royal Mansour, highlights the hotel’s commitment to providing unforgettable experiences. He believes that Hudini’s platform aligns perfectly with their guest-centric approach, allowing them to meet the evolving expectations of discerning travelers while remaining true to Moroccan heritage. This digital shift allows Royal Mansour to better understand and serve its guests, enhancing their satisfaction and ensuring a truly memorable stay.
