Royal Orchid Hotels Limited (ROHL), a prominent name in India’s hospitality sector, has adopted Hotelogix’s multi-property management system to enhance its operations and support its ambitious growth strategy. ROHL, known for its exceptional guest experiences across over 100 properties, more than 5,900 villas and cottages, and 170 restaurants in India, Sri Lanka, and Nepal, is committed to delivering exceptional service while expanding its footprint with plans to launch 25-30 new hotels and a new 5-star brand in the coming year.
The shift to Hotelogix’s cloud-based platform represents a significant upgrade for ROHL, providing centralized control over its diverse property portfolio. This comprehensive system facilitates efficient operations, bolsters growth strategies, and enriches the guest experience across all locations.
Arjun Baljee, President of Royal Orchid Hotels Limited, emphasized the need for a digitization strategy to address the company’s rapid growth, vast service levels, and changing business dynamics. He highlighted the platform’s ability to centralize operations, implement and monitor brand standards, and enhance guest service.
Hotelogix’s multi-property management system integrates seamlessly with top-tier third-party solutions, enabling ROHL to efficiently manage online distribution, revenue management, accounting, restaurant operations, marketing, and loyalty programs from a centralized platform. The integration includes a Mobile PMS App that provides hotel staff with real-time access to critical operational data through an intuitive dashboard, enhancing decision-making and streamlining operations.
The move to Hotelogix has significantly reduced ROHL’s go-live process for new properties, minimizing overhead costs and simplifying the process of adding new properties to their ecosystem. By leveraging centralized guest history, the group gains insights into individual preferences, enabling personalized service. ROHL actively seeks guest feedback to enhance satisfaction and add value through initiatives like the Regenta Rewards program and exploring the implementation of self-check-in and guest services apps to embrace modern, digital-first strategies.
Aditya Sanghi, CEO of Hotelogix, expressed his enthusiasm for ROHL’s adoption of the cloud, emphasizing its significance not only for the group but also for the Indian hospitality industry. He highlighted ROHL’s role as a torchbearer in the industry and acknowledged the company’s feedback in helping Hotelogix mature as a system.
Hotelogix, a leading provider of cloud-based hospitality technology, offers a range of solutions tailored for independent hotels and hotel chains, including a Multi-property Management System, Hotel PMS, and Mobile PMS App. The company has orchestrated the largest multi-property deployment, encompassing over 50,000 rooms across 500+ properties under one group. Through its distribution brand, AxisRooms, Hotelogix provides advanced tools for Channel Management, Rate Shopping, and Revenue Optimization. With a client base of over 5,000 hotels in more than 100 countries, Hotelogix has been instrumental in enhancing growth, maximizing room revenue, and elevating guest experiences across the globe.
