Salesforce, Inc. (CRM), a leading provider of customer relationship management (CRM) solutions, is making a strategic move to strengthen its AI capabilities. The company has finalized an agreement to acquire Tenyx, a company specializing in AI-driven voice agents that enhance customer service experiences.
Tenyx’s technology focuses on creating natural and engaging conversations for customer service interactions, using advanced voice AI solutions. Upon completion of the acquisition, Tenyx’s expertise will be integrated into Salesforce’s Agentforce Service Agent, enhancing its autonomous agent capabilities. The terms of the deal were not disclosed.
This acquisition marks a shift in Salesforce’s strategy, as the company had previously announced plans to focus on share buybacks and reduce acquisitions after dissolving its mergers and acquisitions committee. However, facing increased competition in the tech industry and the growing importance of AI, Salesforce is now actively seeking to acquire companies that can boost its growth and technological edge.
The move reflects a broader trend in the tech sector, as major players like Microsoft, Google, and Amazon are all investing heavily in AI to develop new products and services. Salesforce’s acquisition of Tenyx underscores its commitment to revolutionizing customer service through AI, aiming to deliver next-generation customer service solutions that provide seamless and personalized experiences.
The acquisition is expected to close in the third quarter of Salesforce’s fiscal year 2025, ending October 31, subject to customary closing conditions. This move comes after a strong second-quarter performance, where Salesforce exceeded revenue and earnings expectations. The company reported revenue of $9.33 billion, beating the consensus estimate of $9.23 billion, and adjusted earnings per share of $2.56, exceeding analyst estimates of $2.36. Salesforce also issued guidance for the third quarter, forecasting revenue between $9.31 billion and $9.36 billion and adjusted earnings per share between $2.42 and $2.44. The company maintains its full-year 2025 revenue forecast of $37.7 billion to $38 billion and has raised its full-year adjusted earnings outlook to a new range between $10.03 and $10.11 per share.
In premarket trading on Wednesday, CRM shares were down slightly by 0.23%, trading at $247.57. The acquisition of Tenyx signifies Salesforce’s commitment to AI-driven innovation and its dedication to delivering cutting-edge customer service solutions.
