Indian passengers Ravi Gupta, a Director General of Police, and his wife Anjali, were traveling through Singapore on a stopover to Australia when they experienced the discomfort of malfunctioning business class seats on their five-hour journey from Hyderabad to Singapore in May of the previous year. The automatic reclining mechanism of their seats failed, forcing them to adjust the seats manually. Despite raising their concerns to Singapore Airlines (SIA) during their layover in Singapore, the couple was initially offered only 10,000 reward points as compensation. Dissatisfied with the offer, they decided to take legal action against the airline. In response to the complaint from the passengers, SIA acknowledged the malfunction of the seat’s reclining feature and emphasized the attentiveness of their crew in addressing the couple’s needs. Ultimately, the court ruled in the couple’s favor, awarding them $2,400 each in compensation for the discomfort and distress experienced due to the faulty seats. The initial cost of each ticket was Rs. 66,750 ($800).
Singapore Airlines Compensates Indian Passengers for Malfunctioning Business Class Seats
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